Política de reembolso
At OW_loja, we want you to be completely satisfied with your purchase. We offer a 7-day refund and exchange policy, which means that you have 7 days from the date of delivery to request a refund or exchange for any item that is in its original condition and packaging.
To be eligible for a refund or exchange, please ensure that:
Refund Processing
Once we receive the item, we will inspect it to ensure that it meets the requirements listed above. If your refund is approved, we will process the refund to your original payment method within 5-7 business days. Please note that the shipping cost for the returned item will not be refunded.
Exchanges
If you would like to exchange your item for a different product, please contact us at the contact information provided below. Our customer service team will provide instructions on how to return the item and process the exchange.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us at:
Phone: 11952155960
Email: wcn152038@gmail.com
Physical Address:
Rua Vergueiro,
São Paulo SP,
01504-000,
Brazil
We are here to help and are committed to providing you with the best possible shopping experience.
To be eligible for a refund or exchange, please ensure that:
- The item is in its original condition and packaging
- The item is unused, unopened, and in its original sealed packaging
You have proof of purchase, such as an order number or invoice
- If you meet these requirements, please contact us at the contact information provided below. Our customer service team will provide instructions on how to return the item.
Refund Processing
Once we receive the item, we will inspect it to ensure that it meets the requirements listed above. If your refund is approved, we will process the refund to your original payment method within 5-7 business days. Please note that the shipping cost for the returned item will not be refunded.
Exchanges
If you would like to exchange your item for a different product, please contact us at the contact information provided below. Our customer service team will provide instructions on how to return the item and process the exchange.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us at:
Phone: 11952155960
Email: wcn152038@gmail.com
Physical Address:
Rua Vergueiro,
São Paulo SP,
01504-000,
Brazil
We are here to help and are committed to providing you with the best possible shopping experience.